Question 1

How long does international shipping take?

Accepted Answer

Orders typically arrive within 5–7 business days, whether you're in Europe or the US. You'll receive a tracking link by email as soon as your order ships.

Question 2

Do you offer express shipping?

Accepted Answer

Yes, express shipping is available for €20. Your order will arrive within 2–3 business days. Select Express at checkout.

Question 3

How can I track my order?

Accepted Answer

You'll receive a shipping confirmation email with a tracking number as soon as your order is dispatched. You can also check your order status anytime through your customer account portal.

Question 4

What is your exchange policy?

Accepted Answer

We offer a 60-day money-back guarantee. If you're not satisfied with your product, contact us and we'll issue a refund, no questions asked.

Question 5

What if my item arrives damaged?

Accepted Answer

Send us a photo of the damaged item at hello@mustgoepic.com and we'll sort it out. If the product is unusable, we'll issue a full refund.

Question 6

Do you offer wholesale pricing?

Accepted Answer

Yes, we work with retailers and teams. Reach out to hello@mustgoepic.com with details about your business and we'll put together a custom offer.

Question 7

Can I change or cancel my order after placing it?

Accepted Answer

Yes, email hello@mustgoepic.com as soon as possible. We process orders quickly, so the sooner you reach out, the better chance we can make changes before it ships.

Question 8

What languages is the store available in?

Accepted Answer

Our store is available in English.

Question 9

Do you offer in-store pickup?

Accepted Answer

We currently don't offer in-store pickup. All orders are shipped directly to you.

Question 10

Where do you ship to?

Accepted Answer

We ship to 31 countries including AT, BE, BG, CH, CZ, and more.

Question 11

Do I need an account to make a purchase?

Accepted Answer

Accounts are optional. You can checkout as a guest or create an account to track orders and save your preferences.

Question 12

How long does one Anti-Chafing Butter tin last?

Accepted Answer

For most runners, one tin lasts up to 3 months with regular training.
Heavy mileage or multi-sport use may shorten this slightly.

Question 13

How much should I apply?

Accepted Answer

Apply directly to areas prone to friction before training or racing.

Question 14

Does it work in hot weather and heavy sweat?

Accepted Answer

Yes. MUST GOE EPIC Anti-Chafing Butter is sweat-resistant and built for long runs, heat, and high-sweat conditions. It stays in place when many other products fail.

Question 15

Is MUST GO EPIC Anti-Chafing butter safe for sensitive skin?

Accepted Answer

Yes. MUST GO EPIC Anti-Chafing butter is made with 100% natural ingredients and contains no harsh chemicals. It’s suitable for frequent use, even on sensitive skin.

Question 16

Can I use MUST GO EPIC Anti-Chafing Butter for races and long events?

Accepted Answer

Absolutely. MUST GO EPIC Anti-Chafing Butter was designed for long runs, races, and endurance events where friction and discomfort can ruin performance.

Question 17

Where can I use MUST GO EPIC Anti-Chafing Butter?

Accepted Answer

MUST GO EPIC Anti-Chafing Butter can be used anywhere friction occurs, including:
Inner thighs, Groin, Underarms, Chest & nipples, Feet, Waist or pack contact points

Question 18

Is MUST GO EPIC Anti-Chafing Butter only for runners?

Accepted Answer

No. While MUST GO EPIC Anti-Chafing Butter is built for runners, it also works great for cyclists, hikers, gym training, and everyday movement where chafing can occur.

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