Shipping policy
We ship MUST GO EPIC products across Europe and to the United Kingdom with tracked delivery and clear pricing. Shipping options and exact costs are shown at checkout before you pay.
Processing Time
- Orders are processed within 1–2 business days.
- Orders placed on weekends or holidays are processed the next working day.
- You will receive a tracking link by email once your order ships.
Delivery Options
European Union
Standard Tracked Delivery (pickup point or door delivery, depending on your location).
- Estimated delivery time: 5–7 working days.
- Tracked shipment with updates provided by the carrier.
- Pickup-point or door delivery availability depends on the destination country and carrier network.
United Kingdom
Standard Tracked Delivery (pickup point or door delivery, depending on your location).
- Estimated delivery time: 5–7 working days.
- Tracked shipment with updates provided by the carrier.
- For UK orders, what you pay at checkout is the final amount. No additional taxes, VAT, duties, or handling fees are charged on delivery.
Shipping Costs
Shipping costs are calculated at checkout based on your destination country, selected delivery method, and order size. You will always see the full shipping price before completing payment.
Free Shipping
Free shipping is available on selected bundles. Any free shipping offers are clearly marked on the product page and at checkout.
Pickup-Point vs Door Delivery
In some countries, you can choose between pickup-point delivery (typically lower cost) and door delivery (delivered directly to your address). Both options are tracked.
Taxes & Duties
European Union
VAT is applied according to the destination rules shown at checkout. No additional fees are expected on delivery for EU destinations.
United Kingdom
UK orders are shipped so that the customer is not asked to pay taxes or duties on delivery. The amount paid at checkout is final.
Delivery Issues
If your tracking has not updated for several days, your delivery is delayed, or you need help with an order, contact us at hello@mustgoepic.com.
MUST GO EPIC is built for real training. We aim to keep delivery reliable, pricing clear, and the experience friction-free.
