How long does international shipping take?

Orders typically arrive within 5–7 business days, whether you're in Europe or the US. You'll receive a tracking link by email as soon as your order ships.

Do you offer express shipping?

Yes, express shipping is available for €20. Your order will arrive within 2–3 business days. Select Express at checkout.

How can I track my order?

You'll receive a shipping confirmation email with a tracking number as soon as your order is dispatched. You can also check your order status anytime through your customer account portal.

What is your exchange policy?

We offer a 60-day money-back guarantee. If you're not satisfied with your product, contact us and we'll issue a refund, no questions asked.

What if my item arrives damaged?

Send us a photo of the damaged item at hello@mustgoepic.com and we'll sort it out. If the product is unusable, we'll issue a full refund.

Do you offer wholesale pricing?

Yes, we work with retailers and teams. Reach out to hello@mustgoepic.com with details about your business and we'll put together a custom offer.

Can I change or cancel my order after placing it?

Yes, email hello@mustgoepic.com as soon as possible. We process orders quickly, so the sooner you reach out, the better chance we can make changes before it ships.

What languages is the store available in?

Our store is available in English.

Do you offer in-store pickup?

We currently don't offer in-store pickup. All orders are shipped directly to you.

Where do you ship to?

We ship to 31 countries including AT, BE, BG, CH, CZ, and more.

Do I need an account to make a purchase?

Accounts are optional. You can checkout as a guest or create an account to track orders and save your preferences.

How long does one Anti-Chafing Butter tin last?

For most runners, one tin lasts up to 3 months with regular training. Heavy mileage or multi-sport use may shorten this slightly.

How much should I apply?

Apply directly to areas prone to friction before training or racing.

Does it work in hot weather and heavy sweat?

Yes. MUST GOE EPIC Anti-Chafing Butter is sweat-resistant and built for long runs, heat, and high-sweat conditions. It stays in place when many other products fail.

Is MUST GO EPIC Anti-Chafing butter safe for sensitive skin?

Yes. MUST GO EPIC Anti-Chafing butter is made with 100% natural ingredients and contains no harsh chemicals. It’s suitable for frequent use, even on sensitive skin.

Can I use MUST GO EPIC Anti-Chafing Butter for races and long events?

Absolutely. MUST GO EPIC Anti-Chafing Butter was designed for long runs, races, and endurance events where friction and discomfort can ruin performance.

Where can I use MUST GO EPIC Anti-Chafing Butter?

MUST GO EPIC Anti-Chafing Butter can be used anywhere friction occurs, including: Inner thighs, Groin, Underarms, Chest & nipples, Feet, Waist or pack contact points

Is MUST GO EPIC Anti-Chafing Butter only for runners?

No. While MUST GO EPIC Anti-Chafing Butter is built for runners, it also works great for cyclists, hikers, gym training, and everyday movement where chafing can occur.

Terms of service

Overview

This website is operated by MUST GO EPIC. Throughout the site, the terms “we”, “us” and “our” refer to MUST GO EPIC. MUST GO EPIC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence. You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.

Any breach of these Terms may result in immediate termination of service.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without express written permission.

3. Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material is provided for general information only and should not be relied upon as the sole basis for decisions.

4. Modifications to Products and Prices

Prices and product availability are subject to change without notice. We reserve the right to modify or discontinue products or services at any time.

5. Products

All products are sold online and subject to availability. Returns and refunds are governed by our Returns & Refunds Policy.

We make every effort to display product images and descriptions accurately, but cannot guarantee exact color representation on all devices.

6. Billing and Account Information

We reserve the right to refuse or cancel orders at our discretion. If an order is modified or cancelled, we may attempt to notify you using the contact details provided at checkout.

You agree to provide current, complete, and accurate purchase information and to update it as needed.

7. Third-Party Tools

We may provide access to third-party tools “as is” without warranties or guarantees. Your use of such tools is entirely at your own risk.

8. Third-Party Links

We are not responsible for third-party websites or materials linked from our site. Any issues related to third-party products should be directed to the respective provider.

9. User Submissions

Any feedback, ideas, or suggestions you submit may be used by MUST GO EPIC without restriction or compensation. You are responsible for the accuracy and legality of your submissions.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors and Omissions

We reserve the right to correct errors or inaccuracies and to cancel orders if information is incorrect at any time.

12. Prohibited Uses

You may not use the site or its content for unlawful purposes, to infringe intellectual property, to transmit malware, or to interfere with the security or operation of the Service.

13. Disclaimer of Warranties; Limitation of Liability

All products and services are provided “as is” and “as available” without warranties of any kind. To the maximum extent permitted by law, MUST GO EPIC shall not be liable for any indirect or consequential damages.

14. Indemnification

You agree to indemnify and hold harmless MUST GO EPIC from any claim arising from your breach of these Terms or violation of law.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect.

16. Termination

These Terms remain effective unless terminated by you or us. We may terminate access if these Terms are violated.

17. Entire Agreement

These Terms constitute the entire agreement between you and MUST GO EPIC and supersede prior agreements.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Latvia.

19. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

20. Contact Information

Questions about these Terms should be sent to hello@mustgoepic.com.

SIA MG EPIC
Garā iela 12-5, Valmiera, LV-4201, Latvia
Registration No.: 50203681751
VAT No.: LV50203681751

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